Course information

This one-day course will provide you the knowledge and skills to design and improve business processes in alignment with your organisation’s vision and objectives.

Organisational processes are a critical element of an organisational governance framework, and have a direct relationship to the organisation’s maturity level and their customer’s experience.

The course is aimed at professional process designers and best practice practitioners.

The aim of this course is to equip you with the skills to design and improve an organisation’s processes and value streams.

By the end of this course, you should be able to:

• describe the definition of a process
• describe the purpose and objectives of a business process
• describe the purpose and give examples of value streams
• design efficient business processes and value streams that achieve organisational objectives
• model processes using contemporary design tools
• list the roles associated with business processes and the accountabilities and responsibilities
• measure and improve the efficiency and effectiveness of a business process
• apply continuous improvement to business processes.

• Business process concepts
• Requirements management for process development/improvement
• Business process modelling
• Business process documentation
• Understanding value streams
• Lean concepts and business processes
• Process metrics
• Process optimisation and automation
• Continual improvement

• Process owners
• Process designers
• Business analysts
• Technical analysts
• Service management specialists
• Continual improvement practitioners

A general understanding of business operations.

Delivery modes

• Face-to-face, presenter-taught training
• Online training via the platform Zoom

Both delivery modes include topic discussion, group activities to practice capabilities and quiz questions to consolidate knowledge.

Course materials are distributed electronically using Dropbox.